Privacy Policy

 

Last updated: June 2026

At Lumelle London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

 

When you visit our website, place an order, or contact us, we may collect the following information:

• Full name
• Email address
• Billing and shipping address
• Phone number
• Payment information
• Order details
• Device and browser information
• IP address

How We Use Your Information

 

We use your information to:

• Process and fulfil orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send promotional communications (only where permitted)

Payment Information

 

All payments are processed through secure third-party payment providers.

Lumelle London does not store or have direct access to your complete payment card information.

Cookies

 

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Analyse website traffic
• Improve site functionality
• Personalise content and marketing

You may disable cookies through your browser settings at any time.

Sharing Your Information

 

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties that help us operate our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Marketing and analytics services
• Customer support platforms

These partners only receive the information necessary to perform their services.

Data Security

 

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the internet is completely secure, we take reasonable steps to protect your data.

Your Rights

 

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing activities
• Withdraw marketing consent
• Request a copy of your personal information

To exercise any of these rights, please contact us using the details below.

Marketing Communications

 

If you subscribe to our newsletter or marketing emails, you may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Third-Party Services

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Children's Privacy

 

Our products and services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

Changes To This Policy

 

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

 

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: support@lumellelondon.com

Lumelle London
Beauty & Hair Care Essentials