Refund policy
Return & Refund Policy
Last updated: June 2026
At Lumelle London, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be in its original condition, unused, and in its original packaging.
How To Request A Return
To initiate a return, please contact our support team at:
Please include:
- Your order number
- Your full name
- The reason for your return request
Our team will review your request and provide further instructions.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or card provider may require additional processing time.
Damaged Or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the item and packaging so that we can resolve the issue as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Used personal care products
- Items showing signs of wear or misuse
- Products returned without original packaging
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be cancelled.
Shipping Costs
Original shipping costs are non-refundable.
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Lumelle London
Beauty & Hair Care Essentials